Why Your Design Changes Aren't Showing Up in Customer Orders

You edit a design for a customer, but they still see the old version? Here's the problem most sellers don't understand.

❌ The Common Mistake

Wrong: Editing the design on your Designs page

• This only affects NEW orders
• Existing orders stay unchanged
• Customer still sees the old version

Right: Editing the design within the specific Order

✅ The Correct Way: Edit as Customer

1. Go to Orders page
2. Click Edit as Customer
3. Choose your view (see below)
4. Make your changes
5. Save if needed

👁️ Two Views Within Orders

When you're in Edit as Customer mode, you have two options:

Customer View

• Shows exactly what your customer sees
• Auto-saves automatically ✨
• Limited editing options
• Good for simple text changes

Designer View

• Full control and advanced options
• Add fonts, unlock layers, unfreeze elements
• Requires manual saving ⚠️
• Best for complex edits

💡 Why This Happens

Think of it like this: Your Designs page is the template. Individual orders are separate copies. Changing the template doesn't change the copies that already exist.

🎯 Quick Rule to Remember

For existing customer orders = Use Edit as Customer For future customers = Edit on Designs page

Customer View = Auto-saves, limited options Designer View = Full control, manual save required

🏆 The Bottom Line

Always start with the Orders page when customers request changes. Use Edit as Customer, pick the right view for your needs, and you'll never have confused customers again.

This simple fix will save you time, prevent frustration, and keep your customers happy! 😊